TERMS AND CONDITIONS

MINIMUM STAY

Easter Long weekend to 1st October and over the Christmas and New Year festive season there is a minimum stay of two nights when booking on a weekend (Friday & Saturday). If you only have one night to spare, please do call us as we can accommodate subject to availability. For exclusive use of the whole house there is a 2 night minimum booking.

INCLUDED IN THE PRICE

The room rate includes VAT and breakfast which comprises of a continental buffet and a menu of cooked breakfast items will be offered.

EXTRA GUESTS

We have a suite that can accommodate up to 3 guests, there is a charge of £25.00 per extra guest per night.

CHECK IN AND CHECK OUT

Check in at Old Park Hall is between 3pm and 10pm. We are able to check in guests outside these times but only with prior notification. Check out on the day of departure is 11am. Although we do our best to accommodate all arrivals, it is the guest responsibility to advise us of an arrival outside the check-in time frame. Luggage storage can be organised if you still wish to adventure on your check out day.

EXTRA

We provide bathrobes for guests to use during their stay. If, for some reason, they do find a way into your bags on departure, a charge of £75 for each bathrobe will be made to your credit card. We also provide lovely products for your use during your stay with us if these are removed a charge of £30 per bottle will be made to your credit card. An additional cleaning cost of up to £50 will be applied in the event of damage to linen and or furnishings. Any additional damage to property within Old Park Hall will be at cost to the guest. Please refrain from using bathroom towels and bedroom linens for cleaning dogs and walking boots, please use dog towels provided, we are happy to help clean up your wellies for you. The Snug bar & Midnight Snack bar are operated on an honesty system, any items found to be consumed after departure will be charged for.

SINGLE OCCUPANCY

Single occupancy is charged at the same rate minus a breakfast each day of £10.00

DINING

We ask you to pre-book for supper, packed lunch, light lunch, snacks & tea with a minimum of 24hrs notice. Hampers 48hrs notice. These services are to be paid in full at time of booking, any cancellations must be made 7 days prior after this time bookings are non-refundable. Fine dining a minimum of 21 days notice, where available we will do our best to accommodate bookings after this time period. Paid in full at time of booking any cancellations for fine dining must be with 21 days notice, after this time bookings are non-refundable.

CHILDREN

We love children but also fully appreciate that our guests may be enjoying a weekend without their children. We therefore can not accept children under the age of 12 years old. If you are looking to exclusively hire all the rooms we are of course more than happy to cater for children. Children under the age of 18 years old can not be in the snug unless accompanied by an adult.

SMOKING

For those wishing to smoke you are more than welcome to do so in the garden where ashtrays are provided, All internal areas of Old Park Hall are non-smoking.

CAR PARKING

Car parking is available at the front of Old Park Hall. Please be mindful not to block the entrance gate. Parking is at your own risk.

DOGS

Mans Best friend... we are inseparable from our dogs so know how hard it can be to leave them at home. We have one suite that is suitable for our fluffy friends as long as they are well behaved and don’t sleep on their humans bed! We provide a dog bed, toys, blankets & towels for them to use during their stay. As we ask our two legged guests to remove their shoes when going upstairs, we ask that the dogs are not dirty. If your dog has managed to get itself into a mud monster state, we have washing facilities that you can use. There is a charge of £25 per dog per night. Dogs are not to be left in your room alone when you leave the house. We kindly request that you don't take your dogs into the dining room & main sitting room, they are more than welcome to join you in the main hall & snug. We provide a dog sitting service as long as they mix well with our dogs. (POA)

ROOM BOOKINGS

For all rooms without exception, it is necessary to provide a valid credit card to guarantee the booking. Debit Cards incur a 0.4% booking fee. Credit card & Business Account Cards incur a 2% booking fee. Alternatively you can transfer the funds in full via bacs. If the payment is not received within 24hrs we reserve the right to rebook the room to another guest. For guests who pay via bacs we will request an electronic copy of your credit card on arrival at Old Park Hall.
Old Park Hall requires 14 days notice prior to arrival to be entitled to a full refund. After this period, up to 7 days notice prior to arrival we are happy to refund 25% of the full amount paid. After this point you lose all entitlement.

EXCLUSIVE USE & FESTIVE BOOKING PACKAGES (e.g. Christmas, Easter, New Year etc)

To guarantee the reservation, a valid credit card and 50% deposit will be taken at the time of booking (non refundable). Full payment is to be made 21 days prior to the arrival date, if cancellation is made after 21 days you lose all entitlement. There is a £1000 house keeping deposit required, this will be returned on departure.

BEAUTY SERVICES

We ask you to please allow a 24 hour notice period for changes and cancellations of beauty treatments. All our treatments are subject to availability, a credit card is taken to guarantee the booking, but at this time, cash is the only method of payment accepted. Refunds can only be made if notified prior to 24 hours of treatment.

RETREATS & PERSONAL TRAINING

We require 21 days notice of cancellation or part cancellation for our retreat weekends. Personal training, private yoga we will need 7 days notice of cancellation. After this period bookings are non-refundable.

OLD PARK HALL - Reservations : +44 (0) 1297 792763